IR CS Desk: Freshdesk review board POC v2 · read-only

Each card shows the customer's question, the drafted reply and why it was drafted (with the exact brain or ticket quote it came from) and the one question that must be answered to close it. Nothing here replies to Freshdesk or writes to a brain. Buttons add an entry to a shared action queue for the team or bot to pick up. Brain = CS Seed Q&A (from 1,558 resolved tickets) + Rockstar brain + recently resolved tickets. Confidence: direct answer 85 / partial 60 / none 25, −10 per NEEDS-CONFIRMATION source, refunds/pricing capped at 45. RED = waiting >48h, refund/billing or confidence <50. Customer details masked. Times in SAST.